What We Do
- Executive Insight Assessments
- Remote Team Development
- Strategic Operational Reviews
- Programme and Session Development
IQ Executive Insight Assessments
Providing the strategic evaluation your business deserves
Our flagship service, IQ Executive Insight Assessments, goes beyond traditional mystery shopping. Led by seasoned industry executives, our discrete assessments provide the strategic perspective that senior stakeholders and your most discerning guests would experience.
Unannounced visits by industry professionals who understand both operational pressures and strategic objectives.
LeisureIQ Executive Insight Assessments provide the depth and direction leaders need to move from good to exceptional.
Why this matters:
- Provides board-level insights from ground-floor experience
- Delivers actionable recommendations that drive real improvement
- Offers the external perspective your leadership team needs
- Reveals blind spots that checklists miss
Perfect for:
- Companies looking for performance optimisation, benchmarking performance against industry standards and best practice
- Companies looking to align with customer expectations and transform customer experience
- Boards and stakeholders needing clear, actionable intelligence
- Executive teams preparing for transformation or investment
- Multi / single -site consistency reviews
Remote Team Development
Pre-arranged support visits to mentor your teams and enhance performance in real-world scenarios.
Includes:
- Senior staff coaching and development
- Team motivation and engagement strategies
- Guest service training
- Operational efficiency improvements
Why this matters:
- Essential for building cohesive, high performing teams
- Remote teams stay aligned with company goals
- Remote teams able to communicate effectively and maintain strong interpersonal relationships
Perfect for:
- Organizations looking for operational support while rethinking their people strategy
- Companies scaling quickly across geographies
- Companies experiencing inconsistent customer experiences across locations
- Companies finding it difficult to maintain operational standards at scale
- Leaders looking to unify team culture
- Companies looking to achieve consistent experience across locations
Strategic Operational Reviews
Comprehensive assessments for businesses serious about excellence.
Why this matters:
- You can't fix what you can't see. We uncover operational blind spots, inefficiencies, and inconsistencies that undermine performance
- Operational gaps can translate directly into poor guest experiences
- As leisure businesses expand, fragmented operations can stall momentum
- Operational efficiency and experience are your differentiators
Perfect for:
- Leisure operators struggling with inconsistent performance, staff training, or guest satisfaction
- Businesses in transition needing a clear operational reset
- CEO's, COO's, GM's, who recognise that true customer experience success starts with operational discipline
- Hospitality businesses looking to scale without sacrificing service quality or brand standards
Programme and Session Development
Revitalize. Reimagine. Energize.
With over 40 years of expertise, the senior team at LeisureIQ specializes in revitalizing, updating, and creating innovative programs and activity sessions. Trusted by industry leaders such as TUI, Center Parcs, Disney, Canvas, and other premium companies, LeisureIQ's executive leadership team brings a wealth of experience to drive success and innovation in the leisure industry.
Why this matters:
- Exceptional guest experience = guest loyalty. Thoughtfully designed activity programmes elevate the entire guest journey
- Programs aligned with guest needs and seasonal trends boost engagement. upsells and secondary spend
- Well-structured sessions make it easier for teams to deliver consistent high-quality experiences
- Custom-designed insight driven activities give your brand an edge and keep experiences fresh and on trend
Perfect for:
- Businesses looking to refresh or reinvent their activity programmes to boost engagement, retention, and guest satisfaction
- Holiday parks and leisure attractions looking to create memorable experiences that drive repeat visits and positive reviews
- Operators launching new concepts or locations
- Holiday parks and leisure venues looking for structured age-appropriate sessions that balance safety, fun and learning outcomes
Deliverables and Outcomes
Deliverables
- Half-day to multi-day evaluations
- Detailed observational reports within 72 hours
- Prioritised action recommendations
- Follow-up debrief sessions
- Ongoing support options
Outcomes
- Improved Customer Experience
- Increased Revenue and staff retention
- Empowered staff and better training
- Smarter decision making
- Brand differentiation
Book your complimentary consultation today
Discover how LeisureIQ can provide the strategic insights your business needs to excel
Call: 01983655789
Email: info@leisureiq.co.uk
Based: Isle of Wight, serving UK and international clients